Effective Date: May 28, 2026
Thank you for shopping with Jess Mae®️ at jessmae.ai. Jess Mae®️ is operated by A Breath of Hope Soy Candles Incorporated.
We want you to be happy with your order, and we do our best to provide quality products, clear information, and fair service. Please review this Refund & Returns Policy before placing an order.
1. RETURNS
- Unused
- In its original condition
- Returned in its original packaging
- Accompanied by proof of purchase or order confirmation
We reserve the right to deny returns that do not meet these requirements.
2. ITEMS THAT CANNOT BE RETURNED OR REFUNDED
Some items are not eligible for returns or refunds, including:
- Digital downloads
- AI-generated or personalized services
- Used subscription payments
- Custom or made-to-order products
- Gift cards
- Clearance items
- Final sale items
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact Jess Mae®️ within 48 hours of delivery.
Please include:
- Your order number
- A short description of the issue
- Photos of the damaged, defective, or incorrect item
Once reviewed, Jess Mae®️ may offer a replacement, exchange, or refund when appropriate.
4. HOW TO START A RETURN
Please contact Jess Mae®️ before sending anything back.
Email: jessmae@hotmail.com
Once your return request is approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
5. Refund
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Refunds usually take 5–10 business days to appear, depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless required by law.
6. Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has shipped, it cannot be canceled and must follow the return process.
7. Late or Missing Refunds
If your refund has not appeared yet, please:
Check your bank account again
Contact your credit card company or payment provider
Allow additional time for processing, as processing times may vary between financial institutions
If you still need assistance, please contact Jess Mae®️.
8. Contact Information
For refund or return questions, please contact:
A Breath of Hope Soy Candles Incorporated
Jess Mae®️
PO Box 94
Waters, MI 49797
Email: jessmae@hotmail.com
Website: jessmae.ai
Business / Studio Address:
A Breath of Hope Soy Candles Incorporated
11199 Boardwalk
Waters, MI 49797