Shipping Policy

Effective Date: May 28, 2026

Thank you for shopping with Jess Mae®️ at jessmae.ai.

Jess Mae®️ is owned and operated by A Breath of Hope Soy Candles Incorporated. We do our best to process and ship orders carefully, quickly, and accurately.

Please review this Shipping Policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays may be processed on the next business day.

Processing times may vary during busy seasons, product launches, sales, holidays, or other high-volume periods.

2. Shipping Methods & Delivery Times

Estimated delivery times may vary depending on the shipping method selected at checkout and the customer’s location.

Estimated delivery times:

Domestic Shipping: 3–7 business days
International Shipping: 7–21 business days

Delivery estimates are provided for informational purposes only and are not guaranteed.

Shipping times may vary due to:

Customer location
Carrier delays
Weather conditions
Holidays
Customs processing
Unexpected shipping issues outside of our control

3. Shipping Rates

Shipping charges are calculated at checkout based on:

Shipping destination
Package size and weight
Selected shipping method

Any applicable taxes, duties, or customs fees for international shipments are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Please follow up to 24–48 hours for tracking updates to appear.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Jess Mae®️ and A Breath of Hope Soy Candles Incorporated are not responsible for:

Delays caused by incorrect addresses
Lost packages due to incorrect customer information
Additional shipping fees resulting from address corrections or re-delivery attempts

If you notice an error in your shipping information, please contact us as soon as possible.

Email: jessmae@hotmail.com

6. Lost, Delayed, or Stolen Packages

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first.

Once a package has been accepted by the carrier, delivery timing and final delivery are handled by the carrier.

If additional help is needed, you may contact Jess Mae®️ and we will do our best to assist when we can.

Jess Mae®️ and A Breath of Hope Soy Candles Incorporated are not responsible for delays caused by shipping carriers, customs, weather events, incorrect addresses, or other circumstances outside of our control.

7. International Shipping

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer.

International delivery times may vary depending on customs processing, carrier delays, and local postal services.

8. Contact Information

For shipping-related questions or support, please contact:

A Breath of Hope Soy Candles Incorporated

Jess Mae®️

P.O. Box 94

Waters, MI 49797

Email: jessmae@hotmail.com

Website: jessmae.ai

Studio Address: